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Frequently asked questions

Receive shipments
I was charged customs duties and taxes by DHL for articles which I purchased online. Why was this charge not included in the shipping costs?

Please be aware that goods purchased on internet sites may not originate from your home country or from a country within the European Union. When goods are sent from a country outside the European Union, you are liable to pay any inbound duties and taxes your local Customs authority deems appropriate. Duties and taxes are typically not included in the price of the goods purchased online.

DHL pays the Customs authorities all duties and taxes that are due on the goods when they enter the country. This process ensures that our courier can deliver your goods in the shortest possible transit time. Please note that we only release goods to you upon the full repayment of any duties and taxes that have been paid on your behalf.